Return & Exchange Policy
Your satisfaction is our priority with hassle-free returns
"Shop with confidence, return with ease"
30-Day Return Policy
We want you to be completely satisfied with your VrajMani jewelry purchase. Our return and exchange policy is designed to ensure your peace of mind and complete satisfaction.
You may return any item within 30 days of delivery for a full refund, provided the item meets our return conditions outlined below.
Return Conditions
- Items must be in original, unworn condition
- All original packaging and tags must be included
- Certificate of authenticity must be returned
- Items must be free from scratches or damage
Non-Returnable Items
- Custom or personalized jewelry
- Pierced earrings (for hygiene reasons)
- Items damaged due to misuse or normal wear
- Sale or clearance items (unless defective)
How to Return Your Item
Contact Us
Call or email us to initiate your return process within 30 days
Package Securely
Pack your item with all original materials and documentation
Ship Back
Use our prepaid shipping label or secure shipping method
Return Terms & Processing
Processing Time:
- Returns processed within 5-7 business days of receipt
- Refunds credited to original payment method
- Bank processing may take additional 3-5 business days
- Email confirmation sent upon processing completion
Shipping & Fees:
- Free return shipping for defective or incorrect items
- Return shipping costs for other returns may apply
- Original shipping charges are non-refundable
- Insurance recommended for high-value returns
Exchange Policy:
- Exchanges available for different sizes or styles
- Price differences may apply for upgraded items
- Subject to availability and current pricing
- Same return conditions apply to exchanges
Need Help with Returns?
Our customer service team is here to help with any questions about returns or exchanges:
returns@vrajmani.com
Phone
+91 98765 43210
Address
VrajMani Jewelry, Mumbai, India
Last Updated: January 2024